apk8b Privacy Policy

This Privacy Policy ("Policy") describes how apk8b ("we", "us", "our", "the Platform") collects, stores, uses, and discloses personal data relating to registered players and visitors to the apk8b website. This Policy applies to all services offered on the Platform, including sports betting, live casino, slot games, crash games, and fish shooting games.

By registering an account on apk8b or by using our services, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree to this Policy, you must not use the Platform. This Policy should be read alongside our Terms and Conditions and Responsible Gaming policy, both of which are published on this website.

apk8b collects personal data in several ways: directly from you when you register and use the Platform, automatically when you access the Platform, and from third-party payment providers. The categories of personal data we collect include:

• Identity data: your full legal name, date of birth, gender, and a copy of a government-issued identity document provided during KYC verification.
• Contact data: your Bangladesh mobile phone number, email address (where provided), and residential address.
• Financial data: records of deposits and withdrawals, transaction amounts, mobile banking account references (bKash, Nagad, Rocket, Upay), and balance history. We do not store full card numbers or mobile banking PINs.
• Usage data: your betting and gaming activity, game preferences, session times, device type, operating system, IP address, browser type, and referring URL.
• Communications data: records of messages exchanged between you and apk8b customer support, including chat transcripts and support ticket history.
• Responsible gaming data: any self-exclusion requests, deposit limits, time-out activations, or problem gambling referrals you have submitted through the Platform.

We collect only the minimum data necessary to operate the Platform, verify player identity, process payments, comply with anti-money laundering obligations, and deliver a safe and personalised experience. We do not collect sensitive data such as racial or ethnic origin, religious beliefs, or biometric identifiers beyond what is required for identity verification.

apk8b uses the personal data it collects for the following purposes:

• Account management: to create, maintain, and administer your player account, verify your identity and age, and process login and security requests.
• Payment processing: to process deposits and withdrawal requests, reconcile transactions, and investigate payment disputes with mobile banking providers including bKash, Nagad, Rocket, and Upay.
• Legal compliance: to fulfil our obligations under applicable anti-money laundering, know-your-customer, and responsible gaming regulations, including age verification, identity verification, and transaction monitoring.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent activity, multiple account registrations, bonus abuse, money laundering, and other prohibited conduct on the Platform.
• Service improvement: to analyse usage patterns, game performance, and player feedback in order to improve the Platform's features, content, and user experience.
• Customer support: to respond to your queries, resolve account issues, and maintain records of communications for quality assurance and training purposes.

We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. Where any automated profiling is used for fraud detection, a human review process is available upon request.

apk8b processes your personal data on the following legal bases:

• Contractual necessity: processing your data is necessary to provide the services you have requested — including account registration, deposit processing, bet placement, and withdrawal processing.
• Legal obligation: certain processing activities are required by law, including identity verification, age verification, transaction record-keeping, and reporting obligations relating to anti-money laundering.
• Legitimate interests: we process certain usage and behavioural data to protect the integrity of the Platform, prevent fraud, and improve our services, where those interests are not overridden by your data protection rights.
• Consent: where we send you optional promotional communications or use non-essential cookies, we do so on the basis of your consent, which you may withdraw at any time by contacting apk8b customer support.

apk8b does not sell personal data to third parties. We may share your personal data in limited circumstances with the following categories of recipient:

• Payment service providers: mobile banking operators (bKash, Nagad, Rocket, Upay) and card networks (Visa, Mastercard) receive the transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and regulatory obligations.
• Technology providers: third-party suppliers who provide Platform infrastructure, security monitoring, fraud detection, and data analytics services. These suppliers are bound by strict data processing agreements and may not use your data for their own purposes.
• Game content providers: licensed game studios (including Pragmatic Play, Evolution Gaming, Spribe, and others) may receive session identifiers necessary to deliver their game content. These providers do not receive your full identity or financial data.
• Law enforcement and regulatory authorities: where required by applicable law or a valid court order, apk8b will disclose personal data to law enforcement agencies, financial intelligence units, or other government authorities in Bangladesh or internationally.

In all cases where personal data is shared with third parties, apk8b takes reasonable steps to ensure that the recipient provides an adequate level of protection for your data, whether through contractual safeguards, regulatory compliance, or equivalent security measures.

apk8b uses cookies and similar tracking technologies to improve your experience on the Platform, maintain session integrity, and gather anonymised analytics. The following categories of cookies are used:

• Strictly necessary cookies: required for the Platform to function correctly. These include session authentication tokens, security cookies, and load-balancing identifiers. They cannot be disabled without breaking the service.
• Functional cookies: used to remember your preferences such as language settings and last login method, so you do not need to re-enter them on each visit.
• Analytics cookies: anonymised identifiers used to measure page performance, session duration, and feature usage. This data is aggregated and does not identify you individually.
• Security and fraud-detection cookies: device fingerprinting and behavioural pattern cookies used to detect suspicious login attempts, multiple account registrations, and automated bot activity on the Platform.

You may manage cookie preferences through your mobile browser settings. Disabling strictly necessary cookies will prevent you from logging in and using the Platform. Disabling analytics or functional cookies will not affect your access to games or betting markets.

apk8b retains personal data for as long as your account remains active and for a minimum period of five (5) years after account closure, in order to comply with anti-money laundering record-keeping requirements and to resolve any disputes that arise after your account is closed. Financial transaction records may be retained for up to seven (7) years in accordance with applicable financial regulations.

Where you exercise your right to erasure, apk8b will delete or anonymise your personal data to the extent permitted by law. Data that must be retained for legal compliance purposes will be securely isolated and restricted from operational use for the duration of the mandatory retention period, after which it will be permanently deleted.

apk8b implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and the Platform, encrypted storage of sensitive account data, role-based access controls limiting staff access to personal data on a need-to-know basis, and regular security audits of the Platform's infrastructure.

In the event of a personal data breach that poses a risk to your rights, apk8b will notify affected players without undue delay and will take immediate steps to contain the breach, assess its scope, and prevent recurrence. apk8b maintains an incident response plan that is tested and reviewed regularly.

As a player on apk8b, you hold the following rights in relation to your personal data:

• Right of access: you may request a copy of the personal data apk8b holds about you at any time. We will provide this within 30 days of a valid request.
• Right of rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations described in Section 7.
• Right to restrict processing: you may request that we limit the way we use your data in certain circumstances, for example while a rectification request is being assessed.
• Right to data portability: you may request a copy of the personal data you have provided to apk8b in a structured, machine-readable format, where technically feasible.
• Right to withdraw consent: where processing is based on your consent (for example, for optional promotional communications), you may withdraw that consent at any time by contacting apk8b customer support. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of these rights, contact apk8b customer support at [email protected] with the subject line "Data Rights Request". We will respond within 30 calendar days. We may need to verify your identity before processing your request.

The apk8b Platform integrates with third-party game content providers, payment gateways, and analytics services. These third-party services operate under their own privacy policies and are independently responsible for the personal data they collect and process. apk8b is not responsible for the privacy practices of third-party services accessed through the Platform.

Where apk8b provides links to third-party websites or services — for example, payment provider help pages — those sites are not subject to this Policy. We encourage you to review the privacy policies of any third-party service you use in connection with the Platform.

apk8b is strictly for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we discover that personal data has been provided by a person under 21, we will delete that data immediately and close the associated account. If you believe a minor has registered on apk8b, please contact us immediately at [email protected].

apk8b may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. The most current version of this Policy will always be published on the apk8b website with the effective date displayed at the top of the page.

Where a material change is made to this Policy, apk8b will notify registered players via SMS to their registered mobile number. Your continued use of the Platform after any such notification constitutes your acceptance of the revised Policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way apk8b handles your personal data, please contact our support team. We are committed to responding to all data-related enquiries within 30 calendar days.

Support email: [email protected]